Question 1
The nurse-manager has just begun a new assignment in a new health-care organization. What action should the manager prioritize in order to be seen as credible by subordinates?
- A. Share her doubts about her abilities with the employees.
- B. Maintain an open-door office policy.
- C. Ask for input from staff on decision making.
- D. Avoid any and all forms of dishonesty.
Show answer and rationale
Correct answer: D — Avoid any and all forms of dishonesty.
Credibility is foundational for a nurse-manager starting a new role, and avoiding dishonesty is the most critical initial action. Trust hinges on integrity; if subordinates perceive deception, the manager's authority and reliability erode instantly. Sharing doubts might humanize the manager but risks undermining confidence in her competence, especially early on. An open-door policy fosters accessibility, and seeking staff input builds collaboration, but these depend on a baseline of trust that honesty establishes. For example, if staff discover exaggerated credentials or hidden agendas, no amount of openness or participation can salvage credibility. Consistently truthful communicationwhether about capabilities, expectations, or organizational realitiessets a tone of authenticity. This aligns with leadership theories emphasizing ethical behavior as a cornerstone of influence. Over time, this foundation allows other actions, like soliciting input or being approachable, to reinforce credibility, but without honesty, those efforts lack legitimacy. In a healthcare setting, where accuracy and trust impact patient outcomes, this priority is non-negotiable.