How Nursier handles refunds

Refund Policy

This Refund Policy explains cancellations and refunds for paid Nursier subscriptions and one-time purchases on app.nursier.com and related Nursier properties (the “Services”). It forms part of our terms of service.

Paid checkout is processed by a third-party payment processor (and, where applicable, a merchant of record). If that partner’s buyer terms apply to your purchase, including any statutory consumer withdrawal right, those terms control the refund of charges paid to them. This page describes how Nursier treats access and refunds in that context.

Summary. Eligible consumers may cancel and request a full refund within 14 days of purchase, as described below and in our payment partner’s buyer terms. Nursier plans are digital products. Access begins right after payment. If you start using the product during the 14-day period after agreeing at checkout that access may begin immediately, that withdrawal right may no longer apply. Canceling a subscription stops future renewals. It does not automatically refund the current paid period after the 14-day window (or after use begins, where that rule applies). If the study-hub checkout screen shows a different refund rule for that purchase, that screen controls.

1. Digital products delivered immediately

Nursier sells digital exam-prep access: practice questions, rationales, timed sets, missed-question review, and related study-hub features, on the plan you choose. Paid access is granted to your account as soon as payment succeeds. At checkout you acknowledge that we (and our payment partner) may make the product available before any cooling-off period ends.

Current plan maps are on the pricing page. Pay in the study hub after you create an account. Official TEAS, HESI, NCLEX, and similar exam fees are paid to those vendors. Nursier cannot refund a fee you paid ATI, Elsevier, NCSBN, Pearson VUE, or a state board.

2. 14-day consumer right to cancel

Where you purchase as a consumer (for example in the EU/EEA or UK, and elsewhere where a similar right applies), you may withdraw from the purchase for any reason within 14 days of completing the transaction, in line with our payment partner’s buyer terms.

If you use that right within 14 days and you have not started downloading, streaming, using, or otherwise benefiting from the product after agreeing to immediate access at checkout, you will receive a full refund of the charges paid for that transaction.

If, during the 14-day period, you start using or benefiting from the product after you agreed at checkout that access may begin immediately, the statutory withdrawal or change-of-mind refund may no longer apply, except where mandatory law still requires a refund.

To request a 14-day cancellation or refund, email [email protected] with the subject “14-day refund,” and use any refund or cancellation option in your payment confirmation email. Include the email on the Nursier account, the approximate purchase date and amount, and that you are requesting a 14-day cancellation.

3. After the 14-day period, and renewals

Except where required by law or clearly stated at purchase, fees are otherwise not refundable after the 14-day window (or sooner if use begins as described above), including:

• Subscription renewals you authorized and did not cancel before the renewal date;
• Unused time left in a paid period after the 14-day window has ended;
• Dissatisfaction with study outcomes or exam results, choosing the wrong exam path, or failing to cancel before renewal;
• A change of mind after you have used the bank.

Canceling a subscription stops future renewals only. It does not refund the current paid period already charged, except under section 2 or mandatory law.

4. Billing errors

If you think you were charged in error (a duplicate charge, or a charge you did not authorize), write [email protected] as soon as you can, preferably within 24 hours of the charge. Include:

• The email on your Nursier account;
• Approximate date and amount of the charge;
• A short description of the problem.

We will review billing-error requests promptly. Complete information helps us finish faster.

5. Discretionary exceptions

Outside the 14-day consumer right and mandatory law, we may, at our sole discretion, issue a partial or full refund in exceptional circumstances. Approving one request does not require us to approve a similar request later.

6. Free trials and promotions

If a free trial or promotional offer applies, charges begin when that period ends unless you cancel first, as the offer and the terms of service describe. Unused promotional time is not refundable as cash.

7. Chargebacks

Write [email protected] (or use the payment partner’s support channel on your receipt) before you file a dispute with your bank or card issuer, so we can try to fix the issue. An unwarranted chargeback may lead to suspended access while we investigate.

8. How payments and refunds are processed

Payments are processed by our third-party payment partner (merchant of record where that model applies). Your statement may show that partner or Nursier, depending on the checkout flow. Approved refunds go back through the same payment method used for the original charge, on the processor’s timeline.

9. Mandatory consumer law

Nothing in this policy limits rights you cannot waive under mandatory consumer law where you live. If that law requires a refund or cooling-off right you have not validly waived, that law controls.

10. Relationship to other pages

This page restates and expands the refund rules in section 4.4 of the terms of service. If there is a conflict, the Terms control, except where our payment partner’s buyer terms or mandatory consumer law require otherwise. If live checkout shows a different price, length, or refund rule for that purchase, checkout controls that purchase.

11. Contact

Billing and refund requests: [email protected]. Other questions: [email protected]. Contact: contact page. Privacy: privacy policy. Plans: pricing. Pay in the study hub.